Shipping Policy

NOTE: We ONLY sell products for use with tobacco and legal dry herbs. You must be 21+ to use this site. 

Our normal operating hours are Monday-Friday 9:00 am – 4:00 pm ET. 

Please check your packaging thoroughly; bowls, bangers, and downstems are frequently wrapped in the same packing material, and are wrapped into the main glass piece. Orders for multiple items may arrive in multiple packages.

Product Shipping Options

All orders ship domestically via the USPS. Free shipping is only available within the continental US.

Pretty Pipe Shop is based in the USA. Our glass pieces and accessories are created by artisans and manufacturers around the world.

Orders are processed M-F.

Priority Mail

Orders sent via Priority Mail ship domestically within the USA. Many orders ship within 48 hours (M-F), but we have experienced some delays related to the pandemic. Due to COVID-19 restrictions, the USPS no longer guarantees delivery times for Priority Mail, and most orders are delayed.

Pretty Pipe Shop is not responsible for stolen packages. If the USPS confirms delivery, your package is considered legally delivered. We track delivery internally. Packages stolen or lost after official USPS delivery are the responsibility of the purchaser. We will provide delivery confirmation from the USPS upon request. If you are concerned about stolen packages, you MUST select priority shipping WITH an adult signature at checkout, OR ask the post office to hold your packages.

ITEM DAMAGED DURING SHIPPING

YOU MUST NOTIFY US OF DAMAGE WITHIN 72 HOURS. When you receive your order, please inspect you items carefully for damage. Should any items arrive damaged, or if any items are missing, please contact us immediately with photos so that we may rectify the issue. You MUST notify us of shipping damage within 72 hours of delivery. Damaged items reported after 72 hours of delivery will not be replaced.

If your items are damaged or incomplete upon arrival, you MUST notify us within 72 hours and submit photos. Please read our Return/Cancellation Policy for more information.

ITEMS RETURNED TO SENDER by the USPS

Packages that are returned to sender by the USPS due to an insufficient address or an undeliverable address, will be refunded LESS THE COST OF POSTAGE. We cannot reship items that have been returned by the USPS, and we cannot ship orders to alternate address under any circumstances. We can only ship to the legal billing address of the legal card holder who is over the age of 21.