Shipping Policy

ATTENTION: Our Shipping Policy Changed on February 1, 2010. Our Former Shipping Policy applies to all orders placed PRIOR to 2/1/20.

NOTE: We ONLY sell products for use with tobacco and legal dry herbs. You must be 21+ to use this site. 

Our normal operating hours are Monday-Friday 9:00 am – 4:00 pm ET. 

Product Shipping Options

As of 3/1/20, all orders shipped via FREE SHIPPING ship via priority mail from our offices in NJ. Free shipping is only available within the US.

Pretty Pipe Shop is based in the USA. Our glass pieces and accessories are created by artisans and manufacturers around the world.

Orders are processed M-F and must be received by 11:00 AM EST for same-day processing and overnight shipping.

Priority Mail

Orders sent via Priority Mail ship directly from our facilities in the US. Canadian orders are sent International Priority Mail.

Orders may arrive in multiple packages.

Pretty Pipe Shop is not responsible for stolen packages. If the USPS confirms delivery, your package is considered legally delivered. We track delivery internally. Packages stolen or lost after official USPS delivery are the responsibility of the purchaser. We will provide delivery confirmation from the USPS upon request. If you are concerned about stolen packages, you MUST select priority shipping WITH an adult signature at checkout, OR ask the post office to hold your packages.

ITEM DAMAGED DURING SHIPPING

YOU MUST NOTIFY US OF DAMAGE WITHIN 72 HOURS. When you receive your order, please inspect you items carefully for damage. Should any items arrive damaged, or if any items are missing, please contact us immediately with photos so that we may rectify the issue. You MUST notify us of shipping damage within 72 hours of delivery. Damaged items reported after 72 hours of delivery will not be replaced.

If your items are damaged or incomplete upon arrival, you MUST notify us within 72 hours and submit photos. Please read our Return/Cancellation Policy for more information.

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